Privacy Policy for MasterTech Auto Repair Center

Effective Date: 12/31/2024

MasterTech Auto Repair Center ("we," "us," or "our") values your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and protect your information, as well as your rights regarding your data.

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1. Information We Collect

We may collect the following types of information:

• Personal Identifiable Information (PII):

  • Name, phone number, email address, and mailing address.
  • Vehicle information (e.g., make, model, year).

• Other Information:

  • Appointment preferences or service details shared through forms or conversations.

How We Collect Information:

• When you fill out forms on our website.
• Through phone calls that may result in follow-up text messages.
• When you interact with us via emails or text messages.
• Automatically, via cookies or tracking technologies when you visit our website (see Section 4).

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2. How We Use Your Information

We use the information we collect for the following purposes:

• Service-related Communication:

  • Scheduling and confirming appointments.
  • Sending appointment reminders.

• Marketing and Promotions:

  • Sending you promotional materials, special offers, or updates about our services.

• Operational Improvement:

  • Improving our website, services, and overall user experience.

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3. Sharing of Information

We do not sell your personal information to third parties. However, we may share your data with trusted third parties to provide services, including:

• Communication platforms for sending emails and text messages.
• Advertising partners such as Google and Facebook to generate leads and display targeted advertisements.

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4. Cookies and Tracking Technologies

We use cookies and tracking technologies to enhance your experience on our website and for advertising purposes. These may include:

• Google Analytics: To track website usage and improve functionality.
• Facebook Pixel: To manage and optimize our Facebook advertising campaigns.

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect your user experience.

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5. Communication Preferences

You have the right to opt out of promotional communications at any time. To do so:

• Click the "unsubscribe" link at the bottom of our emails.
• Reply "STOP" to text messages.
• Contact us directly using the information provided in Section 8.

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6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These include:

• Secure storage systems.
• Use of encryption technologies where applicable.

While we strive to protect your information, no security measures are completely foolproof. By providing your information, you acknowledge this risk.

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7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate or outdated information.
• Request the deletion of your data, subject to applicable laws.

To exercise these rights, please contact us using the details in Section 8.

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8. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

• Phone: +1 (210) 233-8210
• Email: [email protected]
• Mailing Address: 8048 Mainland Drive, San Antonio TX 78250

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

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Thank you for trusting MasterTech Auto Repair Center with your information. Your privacy is our priority.